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السلاحات Ministry of Tourism [Non-Text] Table of Penalties for Violations in Tourism Accommodation Facility Management Disclaimer: The Arabic text is the official and binding version. This translation is provided for guidance only. mt.gov.sa First: Rules for Penalty Application: 1. Penalties shall be enforced based on the activity category and geographic domain defined herein. 2. Financial penalties shall be imposed based on the financial penalties table corresponding to the violation. 3. The financial penalty amount shall be doubled if the violation is repeated within one year of the initial occurrence. 4. Non-financial penalties shall be imposed according to the penalties table corresponding to the violation. 5. Non-financial penalties shall be doubled if the violation is repeated within one year of the initial occurrence. 6. If the same violation is doubled four times within one year of the initial occurrence, the Violations Investigation Committee may close the facility for up to (60) days after committing the violation for the fifth time.. 7. If a violation is repeated within one year of the initial occurrence following a warning, a minimum fine of SAR (500) shall be imposed. 8. When imposing penalties for violations that incur both financial and non-financial penalties, the Violations Investigation Committee shall consider the nature and severity of the violation, assess mitigating and aggravating circumstances, and may impose one or both penalties. 2 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Second: Determinants of Financial Penalties: A- Activity Category: <table><tr><td>Level</td><td>Classification</td></tr><tr><td>Category 1</td><td>Categories (A, B, C, D, E) and unlicensed activities</td></tr></table> B- Geographic Domain: <table><tr><td>Domain</td><td>Description</td></tr><tr><td>Domain 1</td><td>Administrative capitals of the provinces: Riyadh, Makkah, Madinah, Buraidah, Dammam, Abha, Tabuk, Hail, Arar, Jazan, Najran, Al Baha, and Sakaka.Governorates: Diriyah, Al Ahsa, Al Khobar, Dhahran, Jubail, Jeddah, Taif, Khamis Mushait, Yanbu, and Unayzah.Mega projects destinations: Red Sea, Amaala, NEOM, Diriyah, Qiddiya, and AlUla.</td></tr><tr><td>Domain 2</td><td>Governorates: Al Ghat, Shaqra, Al Namas, Tanuma, Balsamar, Rijal Almaa, Al Soudah, Al Barak, Fifa, Farasan Islands, Al Wajh, Umluj, Haql, Al Bida', Duba, Taima, Baljurashi, Al Makhwah, Dumat Al Jandal, Khaybar, Badr, and Ras Tanura.</td></tr><tr><td>Domain 3</td><td>Other governorates</td></tr></table> 3 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001100 Violation: Allow a third party to use the license without the Ministry's approval Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>50,000</td></tr><tr><td>Domain 2</td><td>50,000</td></tr><tr><td>Domain 3</td><td>50,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>✕</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>✕</td><td>✕</td><td>✕</td><td>√</td></tr></table> 5 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001101 Violation: Fail to meet licensing requirements at the time of renewal Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 6 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001102 Violation: The licensee fails to adhere to the Ministry's decisions, directives, and circulars Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 7 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001103 Violation: Obstruct inspectors from carrying out their responsibilities as outlined in the Law and its Regulations Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 8 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001104 Violation: Fail to assist inspectors and facilitate their duties Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 9 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001105 Violation: Use the Ministry's name and logo for advertising or marketing purposes without prior authorization Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>warning</td></tr><tr><td>Domain 2</td><td>warning</td></tr><tr><td>Domain 3</td><td>warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 10 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001106 Violation: Fail to respond to the Ministry via the representative of the Accommodation Facility Management Office within the specified period Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>warning</td></tr><tr><td>Domain 2</td><td>warning</td></tr><tr><td>Domain 3</td><td>warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 11 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5001107 Violation: Reopen the tourism facility during the closure period as specified in the penalty decision Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>10,000</td></tr><tr><td>Domain 2</td><td>10,000</td></tr><tr><td>Domain 3</td><td>10,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>✕</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>✕</td><td>✕</td><td>✕</td></tr></table> 12 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500194 Violation: Operate prior to obtaining a license Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>50,000</td></tr><tr><td>Domain 2</td><td>50,000</td></tr><tr><td>Domain 3</td><td>50,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 13 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500195 Violation: Continue to operate following license expiration Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>50,000</td></tr><tr><td>Domain 2</td><td>50,000</td></tr><tr><td>Domain 3</td><td>50,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 14 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500196 Violation: Continue to operate following license cancellation Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>50,000</td></tr><tr><td>Domain 2</td><td>50,000</td></tr><tr><td>Domain 3</td><td>50,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 15 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500197 Violation: Continue to operate during the license suspension period Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>50,000</td></tr><tr><td>Domain 2</td><td>50,000</td></tr><tr><td>Domain 3</td><td>50,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>√</td></tr></table> 16 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500198 Violation: Fail to meet one of the stipulated conditions of the license for a specific element Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Complete and temporary closure until the violation is rectified, for the period specified by the Committee. (Applicable when the same violation occurs twice)</td><td>×</td><td>×</td><td>√Applicable when the same violation occurs three times</td></tr></table> 17 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN500199 Violation: Fail to deliver services in accordance with the issued license Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 18 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002108 Violation: Fail to prominently display the license in the Accommodation Facility Management Office Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 19 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002109 Violation: Fail to use both Arabic and English languages, as well as Gregorian and Hijri calendars, in all official transactions and publications Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 20 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002110 Violation: Fail to use Arabic or English when responding to phone calls and email correspondence as requested by the tourist Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 21 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002111 Violation: Fail to include the commercial name, license number, and license category on all official pages and website Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 22 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002112 Violation: Fail to include the commercial name, license number, category, and trademark (if any) on all official papers, documents, and publications Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 23 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002113 Violation: Fail to provide administrative and technical support that ensures the quality of services offered by the tourism accommodation facility or private tourism accommodation facility, as required by the facility's category, or granted license Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 24 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002114 Violation: Engage with individuals who are not licensed or authorized by the Ministry or competent authorities when marketing or providing services Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 25 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002115 Violation: Fail to notify the tourism accommodation facility or private tourism accommodation facility, with which valid contracts have been entered into, of the procedures to be followed during the temporary closure period to prevent any infringement of their contractual rights Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 26 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002116 Violation: Refuse to offer any licensed services without legal justifications Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 27 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002117 Violation: Fail to provide the Ministry with requested information or data through means deemed appropriate by the Ministry and within the specified period Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 28 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5002118 Violation: The licensee fails to respond to the Ministry's complaint notice and fails to take corrective measures within the specified period Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 29 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5003119 Violation: Fail to update all data related to the licensee and the Accommodation Facility Management Office on the Ministry's e-portal following any changes Violation Category: Information & Data Integrity Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 30 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5003120 Violation: Fail to retain copies of contracts, correspondence, and documents related to accommodation facility management for at least one year Violation Category: Information & Data Integrity Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 31 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5003121 Violation: Fail to use data and information in accordance with the terms specified in the license for all transactions Violation Category: Information & Data Integrity Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 32 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5004122 Violation: The licensee fails to meet the requirements and qualifications specified for the Tourism Activity Manager as outlined in Article (17) of the Accommodation Facility Management Regulation Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 33 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5004123 Violation: Absence of specialized qualifications, certificates, and training programs in the respective fields for heads of departments, divisions, and units, as well as frontline employees Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 34 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5004124 Violation: Fail to record all employee data (personal information, qualifications, experience, etc.) in the Ministry's system and update it within a period of up to (3) three months of any modifications, including deletions or additions Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 35 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5004125 Violation: Absence of a cohesive management framework and clear administrative structure across all divisions Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 36 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5004126 Violation: Fail to enforce general health rules and requirements for employees across all services in the Accommodation Facility Management Office Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 37 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5007127 Violation: Fail to uphold the general cleanliness standards of all furnishings within the Accommodation Facility Management Office Violation Category: Cleanliness & Maintenance Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 38 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] Accommodation Facility Management Violation Code: VN5007128 Violation: Employees in the Accommodation Facility Management Office fail to uphold standards of personal hygiene and grooming Violation Category: Hygiene & Maintenance Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 39 Table of Penalties for Violations in Tourism Accommodation Facility Management وزاره السياحه Ministry of Tourism [Non-Text] mt.g0vsd وزاره السياحه Ministry of Tourism