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GACA اللغه العربيه للطيران المضي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES TABLE OF CONTENTS VOLUME 16. GROUND SERVICES CHAPTER 1. ADMINISTRATION & GENERAL INFORMATION Section 1. Introduction 3 Section 2. Aerodrome Safety Inspectors Jurisdictions 11 Section 3. Aerodrome Safety Inspectors 15 CHAPTER 2. CERTIFICATION Section 1. Initial Application of Ground Service Providers 17 Section 2. Review of Submitted Documentation 24 Section 3. Post-holders Interview 42 Section 4. Demonstration of Readiness 46 Section 5. Conclusion of Certification Process 52 Section 6. Award of Certificate and Operations Specifications 55 Section 7. Certificate Renewal 55 Section 8. Reserved 59 Section 9. Post-Certification Routine Processes 60 CHAPTER 3. CERTIFICATED AERODROMES GROUND SERVICES PERSONNEL Section 1. Applicability 67 Section 2. Training Requirements 70 Section 3. Reserved 73 Section 4. Reserved 74 CHAPTER 4. GROUND OPERATIONS SAFETY AUDITS & INSPECTIONS Section 1. Ground Operations Surveillance System 75 Section 2. Continuous Surveillance Planning 77 Section 3. Conduct of Audits & Inspections 80 Section 4. Compliance 90 Section 5. Enforcement Correlations 97 Section 6. Records & Databases 101 CHAPTER 5. AUTHORIZING DOCUMENTS Section 1. Definition 103 Page 1 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA الطبيه العامه للطبيه وال меди General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES Section 2. Authorizing Documents for Ground Services 104 Page 2 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES VOLUME 16. GROUND SERVICES CHAPTER 1. ADMINISTRATION & GENERAL INFORMATION Section 1. Introduction 16.1.1.1. Purpose & Scope. (a) The General Authority of Civil Aviation (GACA), hereinafter also referred to as the Authority, implements a: (1) Certification process in accordance with GACAR Part 151 for all organizations who provide ground services at aerodromes certificated under GACAR Part 139, 138, and 137. (2) Safety oversight program for Aerodrome Operators to ensure implementation of GACAR Part 68 for all personnel engaged in ground service activities. (3) Safety oversight program for ground service providers (GSP) and their staff operating in the context of items (a) and (b) of this paragraph. (b) This document provides the processes, procedures, and guidance for the certification, licensing and oversight of ground service providers by GACA's Aerodrome Safety General Department (AGA) department and its Ground Services (GS) department. It addresses, but not limited to the: (1) Qualifications and training of AGA Inspectors. (2) Initial certification and Certificate renewal of ground service providers. (3) Post-certification processes including the amendment of Certificates, manuals, operational privileges, establishment of new ground stations, service life extension of ground support equipment (GSE), etc. (4) Ground services personnel qualification and training requirements, and (5) Ground operations surveillance and enforcement actions. 16.1.1.2 Codification of Ground Services Categories & Operational Privileges. (a) GACAR Part 151 identifies eleven main categories of ground services, which are subdivided into different types of operational privileges, as prescribed in GACAR § 151.1 and codified below: Page 3 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطيران المدني General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES <table><tr><td>Cat.</td><td>Types of Operational Privileges</td></tr><tr><td>A</td><td>Ramp Handling</td></tr><tr><td>A1</td><td>Marshaling the aircraft on the ground at arrival and departure, assistance to aircraft parking and securing including the provision of suitable devices.</td></tr><tr><td>A2</td><td>Loading and unloading of the passenger aircraft including the provision and operation of suitable means.</td></tr><tr><td>A3</td><td>Loading and unloading of cargo aircraft including the provision and operation of suitable means.</td></tr><tr><td>A4</td><td>Embarkation and disembarkation of passengers and crew including the provision of suitable means or the operation of boarding bridges, where provided.</td></tr><tr><td>A5</td><td>Transport of crew, passengers and baggage between the aircraft and the airport terminal building including the provision of suitable means.</td></tr><tr><td>A6</td><td>Provision and operation of suitable ramp equipment for assistance to passengers with reduced mobility.</td></tr><tr><td>A7</td><td>Provision and operation of suitable means for aircraft engine starting.</td></tr><tr><td>A8</td><td>Provision and operation of suitable means for the supply of electrical ground power to aircraft.</td></tr><tr><td>A9</td><td>Provision and operation of suitable means for the towing/push-back of aircraft and the communication with flight crew.</td></tr><tr><td>B</td><td>Passenger Handling</td></tr><tr><td></td><td>Any kind of assistance to and the provision of relevant suitable means for arriving, departing, transfer or transit passengers, the operation of a departure control system, checking tickets and travel documents, registering baggage and carrying it to the designated area(s), and/or escorting passengers for operational reasons.</td></tr><tr><td>C</td><td>Baggage Handling</td></tr><tr><td>C1</td><td>Handling and sorting baggage in the designated area(s), loading it on to and unloading it from the relevant devices with the purpose of moving it from the aircraft to the designated area(s) and vice versa, or between designated areas, as well as the transfer of baggage from the designated area(s) to the reclaim area, including the provision and operation of suitable means.</td></tr><tr><td>C2</td><td>Operation/handling of the baggage reconciliation system.</td></tr><tr><td>D</td><td>Freight & Mail Handling</td></tr><tr><td>D1</td><td>For freight: handling of export, transfer and import cargo, processing of related documents, customs procedures and implementation of any security procedures agreed between the parties at the on-aerodrome and/or bonded relevant facilities/cargo warehouses.</td></tr></table> Page 4 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES <table><tr><td>Cat.</td><td>Types of Operational Privileges</td></tr><tr><td>D2</td><td>For mail: handling of incoming and outgoing mail, processing of related documents and implementation of any security procedures agreed between the parties at the on-aerodrome and/or bonded relevant facilities/cargo warehouses.</td></tr><tr><td>D3</td><td>The handling of freight or/and mail, whether incoming, outgoing or being transferred, between the on-aerodrome warehouses and/or bonded relevant facilities/cargo and the passenger aircraft, including the provision and operation of suitable means.</td></tr><tr><td>D4</td><td>The handling of freight or/and mail, whether incoming, outgoing or being transferred, between the on-aerodrome and/or bonded relevant facilities/cargo warehouses and the cargo aircraft, including the provision and operation of suitable means.</td></tr><tr><td>E</td><td>Load Control & Dispatch</td></tr><tr><td>E1</td><td>Load planning.</td></tr><tr><td>E2</td><td>Aircraft weight & balance calculations.</td></tr><tr><td>E3</td><td>Issuing loading instruction reports, Notification to Captain (NOTOC) and load sheet.</td></tr><tr><td>E4</td><td>Loading supervision or/and aircraft turnaround coordination.</td></tr><tr><td>E5</td><td>Preparation of the flight documentation at the departure airport or at any other point.</td></tr><tr><td>E6</td><td>Messaging and telecommunications, including communication with the flight crew via means of radio.</td></tr><tr><td>E7</td><td>Crew administration.</td></tr><tr><td>F</td><td>Unit Load Device Control</td></tr><tr><td>F1</td><td>Unit load device serviceability inspection, handling and storage.</td></tr><tr><td>F2</td><td>Provision of adequate and sufficient infrastructure for proper storing, transporting, moving, transferring, build-up and break down of unit load devices.</td></tr><tr><td>G</td><td>Aircraft Servicing</td></tr><tr><td>G1</td><td>External and internal cleaning of the aircraft including the provision and operation of suitable means.</td></tr><tr><td>G2</td><td>Waste and potable water servicing, including the control of the quality of potable water and the provision and operation of suitable means.</td></tr><tr><td>G3</td><td>Cooling and heating of the aircraft cabin including the provision and operation of suitable means.</td></tr><tr><td>G4</td><td>Removal of snow and ice, the de-icing or anti-icing of the aircraft including the provision and operation of suitable means.</td></tr><tr><td>H</td><td>Into-plane Fuel Services</td></tr></table> Page 5 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العليه العامه للطيران المضي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES <table><tr><td>Cat.</td><td>Types of Operational Privileges</td></tr><tr><td></td><td>Into-plane fuel services include aircraft fueling and defueling operations, incorporating the control of the quality and quantity of fuel deliveries and the provision and operation of suitable means for any of the applicable JIG-1/IATA service levels H-L1, H-L2, H-L3 or/and H-L4.</td></tr><tr><td>I</td><td>Representation & Supervision</td></tr><tr><td>I1</td><td>Representation and liaison services with local authorities or any other entity, disbursements on behalf of the customer and provision of office space for its representatives.</td></tr><tr><td>I2</td><td>Any other supervision service before, during or after the flight and any other administrative service requested by the customer.</td></tr><tr><td>J</td><td>Surface Transport</td></tr><tr><td>J1</td><td>The provision and operation of suitable means for the airside transport of crew, passenger, baggage, cargo and mail between different terminals of the same aerodrome, but excluding the transport between the aircraft and any other point within the perimeter of the same aerodrome.</td></tr><tr><td>J2</td><td>Any special airside transport requested by the customer.</td></tr><tr><td>K</td><td>Aircraft Catering Services</td></tr><tr><td>K1</td><td>The transport, loading on to and unloading from the aircraft of catering supplies (food, beverage or other relevant supplies) including the provision and operation of suitable means.</td></tr><tr><td>K2</td><td>The liaison with suppliers and administration management, storage of food and beverages and of equipment needed for preparation, cleaning of this equipment, preparation of equipment, as well as bar and food supplies preparation, in accordance with the requirements of § 151.5(a)(3).</td></tr></table> (b) Each ground service provider may apply for one or more of these ground services for each specific ground station. (c) Other ground services that can be accepted by the Authority are addressed in paragraph 16.2.1.6. (d) In the context of item H of the above table, JIG-1/IATA Standard Into-Plane Fueling Service Levels are as follows: (1) Level 1 (H-L1): refers to the minimum level of service and includes the following base level procedures: Page 6 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطبيه وال clipping General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES - Have proven knowledge of fueling vehicle systems and operations. - Approach and position the fueling vehicle at the aircraft in accordance with local and driving regulations. - Set fueling vehicle brake and install wheel chocks, if brake interlocks are not installed. - Bond fueling vehicle to aircraft. - Open aircraft wing fueling panel and remove fueling adapter caps (if installed). - Connect fueling hoses to aircraft. - Hydrant system – connect hydrant coupler to hydrant pit valve. - Provide fuel volume and density of fuel loaded, when requested. - Perform clear and bright fuel appearance checks at the aircraft in accordance with operating procedures, and perform chemical water detection test when required. - Engage and operate the dead-man control under the direction and supervision of the airline authorized refueler. - Monitor vehicle fueling pressures to ensure maximum limits are not exceeded. - At completion of fueling, disconnect fueling nozzle from aircraft, replace fueling adapter caps (if installed) and close fuel panel access door. - Hydrant system – close hydrant pit valve and disconnect hydrant coupler. - Disconnect bonding cable connection. - Provide fuel delivery receipt to representative for signature prior to aircraft departure. - Provide assistance when defueling of aircraft is required. - The fueling personnel has final responsibility to verify that all hoses and static grounding/bonding attachments have been disconnected from aircraft (including hydrant pit, where applicable) and are properly stowed prior to moving fueling vehicle. • Perform walk around inspection. (2) Level 2 (H-L2): refers to the routine total fueling required and includes all of the items listed in Level 1 plus all the items listed in the following procedures below: - Obtain total fuel figure from airline representative prior to fueling. - Perform gauge and system tests as appropriate for aircraft type. - Fuel aircraft to the total fuel requirement using the aircraft automatic fueling mode as determined by an airline representative. - Complete kilo/pounds or liter/gallons conversion, when required. - Set wing panel switches and gauges and control the amount of fuel being added to the aircraft using aircraft automatic loading settings. Page 7 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES - Communicate with opposite wing fueling operative when two fueling vehicles are used to fuel the aircraft. - Communicate with cockpit via headphone, if required. In this case the requirement of GACAR § 68.7(e) applies. - Monitor wing panel gauges, vehicle pressure gauges and fuel tank vents for spills during fueling. - Deliver completed fuel service form (where supplied) to operations or cockpit crew. (3) Level 3 (H-L3): refers to the routine fueling distribution required and discrepancy checking, and includes all of the items listed in level 1 and 2 plus all the items listed in the following procedures below: - Obtain aircraft REFUEL SHEET from airline or fueling company representative prior to fueling. - Read refuel panel gauges before and after fueling and enter readings on to Aircraft REFUEL SHEET. - Fuel aircraft per fuel uplift calculations as determined and entered on the Aircraft REFUEL SHEET. - Set refuel panel switches and gauges and control the amount of fuel being added to the aircraft using aircraft manual or automatic loading settings. - When fueling various fleet types, be qualified to interpret fuel manual distribution charts and follow fuel distribution procedure in accordance with the specific fleet type. - Calculate fuel weight in kilos/pounds (from density) at aircraft on designated flights using hydrometer. - Calculate fueling discrepancy and compare with maximum allowable. If it is outside limits, contact a Level 4 / airline authorized refueler to check fuel levels as required. (4) Level 4 (H-L4): refers to the full into-plane fueling capability and includes all of the items listed in levels 1, 2 & 3 plus all the items listed in the following procedures below: - Be qualified to interpret fuel manual drip stick tables and drip stick conversion charts. - Operate and read measuring stick measurements to determine tank quantity: - When requested by the flight crews; - When quantity added exceeds tolerance (discrepancy); - For tank with an inoperative gauge; Page 8 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES - To verify pre-service differences. - Perform non-routine fueling procedure when any one cockpit gauge is inoperative, using measuring sticks and fuel vehicle meter or measuring sticks and operative aircraft gauges, to provide a known quantity in the tank with the inoperative gauge. - Enter cockpit when a refuel panel gauge is inoperative and direct fueling, via headphone, using operative cockpit gauge to determine tank quantity. - Perform tank to tank transfer or defuel aircraft using boost pumps, override pumps, and cross feeds when required. Loading limitations per aircraft manuals must be followed. - Carry out over-wing fueling of pressure fueled aircraft when required. 16.1.1.4 Technical and Operational Standards. (a) Ground services provided within the applicability of GACAR Part 151 must comply with the documents defined in GACAR § 151.5. (b) The Authority may issue directives or guidance information to clarify, amend, or supplement the documents defined in GACAR § 151.5. (c) In cases where the directive issued by the Authority contradicts any standards, specifications or processes contained in the documents referenced in item (a) above, the directive issued by the Authority must always prevail as per GACAR § 151.5(e). 16.1.1.5 Requirement for Certificate and Operations Specifications. (a) Each ground service provider must hold: (1) A Certificate issued under GACAR Part 151 for their organization/principal business headquarters, incorporating the Operations Specifications for the associated main ground station/operations base at the corresponding aerodrome, and (2) Operations Specifications for each other ground station they operate at the aerodromes prescribed in paragraph 16.1.1.1. (b) An organization cannot be issued a Certificate without Operations Specifications for at least their main ground station/operations base. Page 9 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES 16.1.1.6 Ground Services Related Forms & Templates. All relevant forms and templates used for the implementation of GACARs Part 151 and Part 68 are presented in the Ground Services Department SharePoint and GACA website. 16.1.1.7 Definition of Terms Used in this E-Book. (a) GACAR Part 1, applicable to all GACARs. (b) GACAR Part 151. (c) GACAR Part 68. (d) Manuals prescribed in GACAR § 151.5(a), whereas GACAR definitions must prevail if a difference is found. Page 10 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA الطبيه العامه للطبيه وال меди General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES VOLUME 16. GROUND SERVICES CHAPTER 1. ADMINISTRATION & GENERAL INFORMATION Section 2. Aerodrome Safety Inspector Jurisdictions 16.1.2.1 Responsibilities of Aerodrome Safety Inspectors (a) In accordance with GACAR Part 1, and for the purposes of this document, President means the President of GACA or any person to whom the authority is delegated to carry out their functions as mandated within GACAR-Parts 151 and 68, and as described in this E-Book. (b) In the context of this document, the AGA General Department means the management of the Aerodrome Safety General Department, which oversees GACA senior officials as appointed by the President. The AGA General Department is represented by its General Manager (AGA GM), and its Ground Services Department is represented by its Director. (c) The table below provides the detailed authorities delegated to the Aerodrome Safety Inspectors <table><tr><td colspan="2">AGA Inspectors Authority</td></tr><tr><td colspan="2">A.Certificate and Acceptance</td></tr><tr><td>1.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Ground Operations Manual or equivalent material, and their corresponding amendments.</td></tr><tr><td>2.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Training Manual or equivalent, training program, syllabi, associated training material, and their corresponding amendments.</td></tr><tr><td>3.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Quality Assurance/Compliance Manual or equivalent material, and their corresponding amendments.</td></tr><tr><td>4.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Local Supplement Manuals (e.g. Ground Operations or/and Quality) or equivalent material, and their corresponding amendments.</td></tr><tr><td>5.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Emergency Response Plan (ERP) or equivalent material, and their corresponding amendments.</td></tr></table> Page 11 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA الطبيه العامه للطبيه والانсاني General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES <table><tr><td>6.</td><td>Review, discuss with concerned organizations and provide relevant recommendation to management for the acceptance of the Safety Management System (SMS) Manual, and their corresponding amendments.</td></tr><tr><td>7.</td><td>Audit/inspect ground service providers for initial certification and Certificate renewal, compile a non-conformance report (NCRE), and provide relevant recommendation to management.</td></tr><tr><td>8.</td><td>Support GACA Flight Operations inspectors in the initial certification and Certificate renewal of self-handlers, as appropriate.</td></tr><tr><td>9.</td><td>Interview post-holders and provide relevant recommendation to management.</td></tr><tr><td>10.</td><td>Interview the management representative in charge of SMS administration and implementation, in accordance with GACAR Part 5, and provide relevant recommendation to management.</td></tr><tr><td>11.</td><td>Review GSE service life extension applications and provide relevant recommendation to management.</td></tr><tr><td colspan="2">B.Ground Services Personnel Training</td></tr><tr><td>12.</td><td>Review qualifications and training requirements in accordance with GACAR Part 68 for persons who perform ground services functions within aerodromes certificated under GACAR Part 139, 138, and 137.</td></tr><tr><td>13.</td><td>Reserved.</td></tr><tr><td>14.</td><td>Reserved.</td></tr><tr><td colspan="2">C.Audit/ Surveillance</td></tr><tr><td>15.</td><td>Inspect/audit certificated ground service providers, and their GSE maintenance arrangements.</td></tr><tr><td>16.</td><td>Support, when requested, GACA Flight Operations inspectors in the inspection/audit of self-handlers.</td></tr><tr><td>17.</td><td>Support, when requested, GACA Aerodrome inspectors in the inspection/audit of aerodromes certificated under GACAR Part 139, 138 and 137 who operate their own fixed ground support equipment as part of their permanent infrastructure.</td></tr><tr><td>18.</td><td>Support, when requested, GACA Airworthiness inspectors in the inspection/audit of aircraft maintenance organizations certificated under GACAR Part 145 or Part 119 who operate their own GSE, and exercise any of the ground service functions prescribed in GACAR § 151.1 for aircraft maintenance purposes.</td></tr><tr><td>19.</td><td>Access any facility, aircraft or ground support equipment (GSE) of a ground service provider, self-handler or GSE maintenance entity for the purpose of an audit/inspection under Parts 151 and 68.</td></tr><tr><td>20.</td><td>Access and review any documents of the entities listed in items 16-19 above with respect to ground services.</td></tr></table> Page 12 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطبيه والنالم الحاليه General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES <table><tr><td>21.</td><td>Issue a non-compliance record (NCR) to any of the entities listed in items 16-19 above.</td></tr><tr><td>22.</td><td>Take pictures of any facilities, equipment or persons as evidence of regulatory violation/non-compliance.</td></tr><tr><td>23.</td><td>Make and retain copies of any documents as evidence of regulatory violation/non-compliance.</td></tr><tr><td>24.</td><td>Suspend/halt a ground operations activity in accordance with § 151.11(b).</td></tr><tr><td>25.</td><td>Reserved.</td></tr><tr><td>26.</td><td>Inspect an airport-issued ID or airside driving license.</td></tr><tr><td>27.</td><td>Inspect a company ID of ground services personnel.</td></tr><tr><td>28.</td><td>Request that a GSE, operated by a certified organization or self-handler, in violation of service life requirements be removed from active service and the airside.</td></tr></table> 16.1.2.2 Duties and Responsibilities of the AGA Inspectors (a) Inspectors are internally responsible for a pre-determined number of ground service providers assigned to them. The number and type of organizations allocated to each inspector are approved by the AGA GM or delegated authority. (b)The allocation of the organizations mentioned in item (a) above to the inspector is carried out in a manner that aims to uniformly distribute the anticipated workload among the inspectors, considering their expertise on the subject matter and their involvement in other scheduled administrative functions. (c) The main duties and responsibilities of AGA Inspectors for the organizations assigned to, are: (1) Exercise the authority, in accordance with paragraph 16.1.2.1. (2) Assist management in the development of the comprehensive Annual Surveillance Plan for the organizations in charge, following a risk-based approach and regulatory requirements as per paragraph 16.4.2.2. (3) Coordinate with management for the allocation of resources for initial certificate and certificate renewal activities according to the Annual Surveillance Plan. (4) Coordinate with management for the allocation of resources for surveillance activities according to the Annual Surveillance Plan. (5) Act as the focal point for each of the organizations assigned to, and handle all relevant coordination and correspondence. (6) Lead the GS audit/inspection team in accordance with Chapter 4 of this document, and Page 13 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطبيه والме mids General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES provide guidance and support to inspectors. (7) Review inspection findings and reports to ensure their completeness, accuracy, and alignment with standards and Chapter 4 of this document. (8) Review and recommend to management acceptance of corrective action plans (CAPs), where applicable. (9) Follow up corrective action plans (CAPs), and ensure their proper and timely implementation. (10) Follow up and ensure the closure of all non-conformances (NCRs) observed during audits and inspections, and any other open issues with the concerned organizations. (11) Ensure that all inspection documentation is properly organized, maintained, and stored. (12) Maintain accurate and updated data/records in respect of all organizations under their jurisdiction and provide current information to management as and when asked. (13) Identify potential risks and hazards during inspections, and recommend the update of the hazard/risk register of the organization and any appropriate mitigation measures. (14) Update the Safety Risk Profile (SRP) of the organizations assigned to, and participate in risk assessments or any relevant safety evaluations. (15) Review and recommend to management acceptance of amendments (Ground Operations Manual, Quality Assurance/Compliance Manual, Training Manual, Emergency Response Plan, Safety Management System, and Supplement manuals). (16) Coordinate any post-holders matters, i.e. interviews, records, changes, etc. (17) Communicate effectively with internal teams, other departments on cross-functional issues, and external stakeholders. (18) Identify and discuss with management areas for process improvement within the ground services department. (19) Monitor the performance of the inspection team and make suggestions to management for their further development, as needed. 20) Exercise dedicated administrative duties assigned by management, e.g. Q5 administration, reporting, correspondence, etc. (21) Review relevant parts of the Aerodrome Manual relating to GACAR Part 68 and provide feedback to respective inspectors. (22) Conduct surveillance on aerodrome operator relating to GACAR Part 68 and provide applicable findings and observations to respective inspector. 16.1.2.3 Reserved. Page 14 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES VOLUME 16. GROUND SERVICES CHAPTER 1. ADMINISTRATION & GENERAL INFORMATION Section 3. Aerodrome Safety Inspectors 16.1.3.1 AGA Inspectors Qualification Requirements. (a) AGA Inspectors are specialized according to the regulatory requirements of GACAR Parts 151 and 6 (b) Training prerequisites for inspectors are distinguished into basic requirements, applicable to all, and specialized requirements as defined in the Aviation Safety Inspector's Training Manual. (c) Initial and recurrent prerequisite training or any other form of training can be delivered in-house by qualified GACA staff or experts/consultants, and by any third party reputable national or international organizations acceptable to the AGA GM or delegated authority. (d) ) All internal (intra-departmental) initial, recurrent, general theoretical and practical/On-Job-Training (OJT) is recorded and retained in the file of each AGA inspector using the corresponding forms in the Aviation Safety Inspector's Training Manual 16.1.3.2 GS Trainer Qualification Requirements. For GSS staff to qualify as a ground services trainer (GST) and assessor (GSA) and be able to deliver theoretical and on-job-training (OJT) to or conduct assessments on other AGA Inspectors, he/she must meet the following requirements: (a) Have completed at least two years with GACA as a principal inspector in ground operations. (b) Have successfully completed a train-the-trainer course. (c) Have been nominated by the General Manager AGA and accepted by the EVP of Aviation Safety & Environmental Sustainability. 16.1.3.3 Competence of Inspectors. Page 15 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحدي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES The General Manager of the Aerodrome Safety General Department and the Director of Ground Services Department have the ultimate responsibility to ensure that AGA Inspectors and trainers satisfy the following criteria: (a) Meet the qualification requirements relevant to their specialization, as outlined in paragraphs 16.1.3.1 and 16.1.3.2 of this section. (b) Possess the appropriate personal attributes and skills, as referred to in paragraph 16.1.3.5 of this section. (c) Demonstrate the required, ethos, knowledge, and professionalism at all times. 16.1.3.4 AGA Inspectors Recurrent Training & Recency Requirements. Recurrent training and recency requirements are defined in the Aviation Safety Inspector's Training Manual. 16.1.3.5 Attributes & Skills of Inspectors. During the execution of their duties, AGA Inspectors must display the personal attributes, competencies, and soft skills in accordance with the policies of the Aviation Safety & Environmental Sustainability sector, and section 16.4.3.5 of this document. Page 16 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES VOLUME 16. GROUND SERVICES CHAPTER 2. CERTIFICATION Section 1. Initial Application of Ground Service Providers 16.2.1.1 Initial Certification Stages - General. (a) The prospective ground service provider should send a letter of intent (LoI) to the GACA, stating: (1) The scope of ground services intended to be provided. (2) The aerodrome(s) at which these services will be provided. (3) The focal point of the organization for the certification process. (b) The focal point can be the accountable executive, or a delegated senior official reporting to the accountable executive, and with knowledge of quality/compliance systems. It is preferred that this person is the prospective quality assurance/compliance post-holder. (c) GACA's Aerodrome Safety General Department will acknowledge the LoI and direct the concerned organization to the Economic Policies and Logistics Sector for obtaining a “no-objection” letter or permanent GACA economic license for their intention to commence commercial ground service activities (d) The initial certification process of a ground service provider begins after the Economic Policies and Logistics Centre issues a no objection letter or permanent GACA economic license to the concerned organization that can proceed with the certification under GACAR Part 151. The certification process is implemented through the following six stages: (1) Pre-application meeting with the AGA General Department and its GS Department, which should be requested by the applicant organization. (2) Simultaneous submission of the corresponding application together with the required documentation in accordance with GACAR § 151.23. (3) Review of submitted documentation by the GS Department. (4) Interview of post-holders by the GS Department. (5) Demonstration of readiness, which includes the on-site audit/inspection of the organization's principal business headquarters and the main ground station/operations base by the GS Department. Page 17 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيران المحدي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES (6) Award of Certificate and Operations Specifications to the ground service provider. 16.2.1.2 Certification Timeframe. (a) The pace of the certification process of an organization, until the award of the Certificate, is entirely dependent on the organization's level of readiness and compliance with the regulations. Whereas, the certification should not exceed 120 working days or seven months if all the requirements are met. In this context, GACA cannot undertake to reach a certification decision within a particular time scale or to meet a commercial deadline of the applicant organization. (b) The initial certification process may take a minimum of 60 working days from the date on which the prescribed documents in paragraph 16.2.2.1 are agreed with the Authority. 16.2.1.3 Pre-application Meeting. (a) Upon receipt of the no objection letter or permanent GACA economic license issued by the Economic Policies and Logistics Sector to the concerned organization to proceed with certification under GACAR Part 151, the AGA General Department and its GS Department invite the concerned organization for a pre-application meeting. In this meeting the GS Department: (1) Discusses the scope of services to be provided by the applicant organization. (2) Confirms the airport(s) at which these services will be provided. (3) Identifies the focal point of the concerned organization for the certification process. (4) Elaborates on the certification process, its stages, and the key requirements. (5) Describes how the GSP Application form is completed. (6) Elaborates on how the Regulatory Compliance Report is completed. (7) Provides answers to any additional queries and further guidance. (8) Forwards via e-mail soft copies of the following forms: (i) GSP Application; (ii) Regulatory Compliance Report; (iii) If requested, copies of the regulatory material, i.e. GACAR Part-151, GACAR Part-68, and E-book Volume 16. (b) Depending on the readiness of the organization to initiate and commit to the certification process, the GS Department instructs them to meet with the Aviation Security Sector of GACA to be briefed on Page 18 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES the security requirements and relevant process. 16.2.1.4 Submission of Application and Required Documents. (a) The prospective ground service provider must submit simultaneously via the applicable GACA electronic system/E services portal: (1) The application form, and (2) All documents defined in GACAR § 151.23, unless otherwise decided in accordance with item (e) of this paragraph. (b) All manuals submitted for review must be received in either soft or hard copies. (c) Upon receipt of the application form and documentation, the AGA Inspectors must review the form in accordance with paragraph 16.2.1.5 for possible missing or incorrect information, and revert back to the organization at the earliest practicable if corrections need to be made and the application form needs to be re-submitted. (d) The GS Department reviews the application form to ensure it corresponds with the categories of services listed on the permanent GACA economic license. (e) The documents prescribed in GACAR § 151.23 may not apply to their entirety to substantially smaller organizations with a limited scope of services, i.e. entities applying for one or two activities which do not require any significant infrastructure, equipment, systems, specialized knowhow, complex manuals or procedures. Thus, the GS Department should: (1) Consider the scope, size and complexity of the organization for the implementation of item (a) of this section and, (2) Request only the applicable and necessary documentation that will enable the safe and efficient operation of the applicant organization to the best of the department's judgement. 16.2.1.5 Application Form Details & Review. The application form requires the following items to be completed by the organization and reviewed carefully by theAGA Inspectors: Page 19 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES (a) Item 1: Includes the formal title and corporate registration (CR) of the applicant organization, its principal business address/corporate office, and contact information. (b) Item 2: Identifies the purpose of the application/re-application, which may be for: (1) Initial certification. (2) Renewal of existing Certificate. (3) Addition of new ground station. (4) Change of ground services privileges, which may include the addition (or removal) of any of the categories or types of the ground services provided as per paragraph 16.1.1.2. In this case, the applicant should only indicate the new privilege(s) requested to be added or specify in the “Any other Service” section which privileges are requested to be “removed.” (5) Change of contracted activities. It is noted that any changes in the principal business or/and operations base address, the accountable executive, a post-holder, the official brand name or the commercial registration (CR) of the company do not require an application and can be communicated to GACA via formal correspondence. (c) Item 3: Provides the IATA 3-letter code and the official name and geographical location (name of city) of the aerodrome for which the application is submitted. For an initial application, the applicant organization must provide the main ground services station/operations base. (d) Items 4 & 5: (1) Selection of all applicable ground services categories and types of operational privileges in order to identify the full scope of services at the particular ground station/aerodrome. (2) Specifically for item H, into-plane fuel service providers must select the applicable level of fuel services, i.e. H-L1, H-L2, H-L3, or/and H-L4, as per paragraph 16.1.1.2(d). Only one level of fueling services should be indicated, as each level includes all previous ones. (e) Item 6: (1) Provides the names of the nominated post-holders prescribed in GACAR § 151.43(a): (i) Ground station post-holder; (ii) Operations post-holder, where applicable; Page 20 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES (iii) Quality assurance/compliance post-holder, at corporate level; (iv) Training post-holder. (2) In consideration of GACAR Part 151.43(b)3, for small organizations with less than 50 staff in total, a small number of ground stations or a limited scope of services, paragraph 16.2.3.1(d) applies in terms of the post-holders that can undertake more than one function. (f) Item 7: (1) Provides the names of the organizations supplying contracted activities and the subject of the corresponding activity. Contracted activities must be part of the ground service categories and types of operational privileges for which the organization is applying. (2) The inclusion of the contracted organizations and their scope of services in the Operations Specifications demonstrates the acceptance of such contracted activities by the Authority. (g) Item 8: Evidence of the payment of the corresponding fee must be provided, where applicable. 16.2.1.6 Other Acceptable Ground Services. (a) The types of ground services operational privileges defined in GACAR § 151.1, as reflected and codified in paragraph 16.1.1.2 of this document, and on the back of application form, are the standard acceptable ground services. (b) For any other ground service(s) not defined in GACAR § 151.1, the concerned organization may discuss with the AGA General Department the necessity for launching the relevant service(s), and the AGA General Department will communicate with the GACA Economic policies and logistics Sector to consider the service before proceeding any further. 16.2.1.7 Off-Airport Check-in Process. (a) The off-airport passenger check-in process is a way to enhance customer service and passenger experience. For the purposes of this section, off-airport check-in includes the operation of a departure control system (DCS), checking tickets and travel documents, weighing and registering baggage, ensuring passengers' compliance with dangerous goods regulations, secure and safe transportation of baggage to the designated GACAR Part-151 certificated ground service provider with the procedural handover for airport processing for the purpose of moving it to the aircraft, as well as the provision of Page 21 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES all relevant suitable means for carrying out the above tasks. (b) Only the entities prescribed in items (c) to (e) of this section can implement this process in compliance with the corresponding requirements. (c) Ground service providers certificated under GACAR Part-151 must: (1) Describe in their ground operations manual accepted by GACA the process flow and procedure for off-airport check-in, including but not limited to: (i) Check of travel documents, implementation of Dangerous Goods Regulations, and issue of boarding pass; (ii) Use of calibrated weighing facilities for hold baggage; (iii) Use of DCS or any alternative and issue of baggage tags; (iv) Secure and safe transportation of hold baggage to the designated airport GACAR Part-151 certificated ground service provider with the procedural handover for airport processing for the purpose of moving the baggage to the aircraft. (2) Have an agreement with/or proof of acceptance of the relevant procedures by the concerned GACAR Part-139, 138, 137 certificated airport operator. (3) Hold contractual agreements with the corresponding air carriers to which this service is provided to. (4) Obtain the required approval for the full process from the GACA Aviation Security Sector by additionally providing the following information: (i) Location(s) of the proposed off-airport check-in facilities. (ii) Air carriers or/and flight numbers (if specific) to be served using the process. (iii) Identify if it is a permanent arrangement or a one-off event for a predetermined period (identify the expected time frame). (d) Air carriers regulated by GACA who are defined as “self-handlers” in accordance with GACAR § 151.3(b) must: (1) Describe in their ground services/handling manual approved by GACA the process flow and procedure for off-airport check-in in the KSA, including but not limited to: Page 22 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES (i) Check of travel documents, implementation of Dangerous Goods Regulations, and issue of boarding pass; (ii) Use of calibrated weighing facilities for hold baggage; (iii) Use of DCS or any alternative and issue of baggage tags; (iv) Secure and safe transportation of hold baggage to the designated airport GACAR Part-151 certificated ground service provider with the procedural handover for airport processing for the purpose of moving the baggage to the aircraft. (2) Possess credentials of suitably trained check-in staff in accordance with GACAR Part-68 requirements. (3) Have an agreement with/or proof of acceptance of the relevant procedures by the concerned GACAR Part-139 certificated airport operator. (4) Hold a contractual agreement with the corresponding certificated Ground Service Provider for on-airport ground service provider for the procedural handover for the purpose of moving the baggage to the aircraft. (5) Obtain the required approval for the full process from the GACA Aviation Security Sector by additionally providing the following information: (i) Location(s) of the proposed off-airport facilities. (ii) Identify if it is a permanent arrangement or a one-off event for a predetermined period (identify the expected time frame). (e) For international air carriers flying to/from the KSA, off-airport check-in can be provided only by organizations certificated under GACAR Part-151 who satisfy the requirements of item (c) of this section. (f) The entities prescribed in items (c) and (d) of this section must implement the applicable requirements of GACARs Part-151 and Part-68 without prejudice to any other national laws or regulations. Page 23 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA اللغه العربيه للطيبان المحلي General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES VOLUME 16. GROUND SERVICES CHAPTER 2. CERTIFICATION Section 2. Review of Submitted Documentation 16.2.2.1 Principles of the Review Process. (a) AGA inspectors are responsible for the review of the following manuals in accordance with the checklists provided in the Ground Services Department SharePoint and GACA website, as follows: (1) Ground Operations Manual, or relevant (at corporate level). (2) Quality Assurance/Compliance Manual (at corporate level). (3) Training Manual (at corporate level). (4) Safety Management System Manual (at corporate level). (5) Emergency Response Manual (at local level). (6) Local Supplement Manuals at local level, where applicable (Operations, Quality/Compliance and ERP). (b) The checklists provide basic guidance for the review of manuals and do not preclude inspectors from using their judgement and knowledge to expand beyond the items described in the checklists, depending on the circumstances and the environment of each prospective ground service provider. It is at the discretion of the AGA Inspectors to require any additional items deemed appropriate for the specific organization under certification. (c) Ideally, one single AGA Inspectors should be appointed for the review of all the manuals referenced in item (a) above, as the content of these manuals is interrelated and at least one person must be able to obtain a full and comprehensive understanding of the organization's corporate and operational systems. (d) For all ground service providers, GACA Aviation Security Sector and the aerodrome operator hold responsibility for ensuring security compliance. The AGA inspector seeks confirmation from the ground service provider: (1) Communicates the non-conformances directly to the concerned organization. Page 24 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطبيه وال clipping General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES (2) Upon closure of all non-conformances to their satisfaction, they issue an approval letter to the organization, and promulgate a copy to the AGA General Department. (3) The Ground Operations Manual, Training Manual, Emergency Response Manual and Local Supplement Manuals are also formally forwarded to the GACA Dangerous Goods Department for their review should these manuals contain dangerous goods procedures and training requirements. The AGA inspector seeks confirmation that any non-conformances are closed to the satisfaction of the GACA Dangerous Goods Department. (e) When the review of a manual is concluded, the review checklist form (item a) filled with the non-conformances observed, and any additional remarks, is forwarded to the applicant organization if applicable. (f) The applicant organization is expected to incorporate all necessary amendments and subsequently request for a review meeting with the GS Department to physically present the corresponding revisions and provide evidence of adequately addressing all non-conformances. (g) Manual review meetings between the GS Department and the applicant organization are conducted if applicable. (h) When all corrective actions are implemented to the satisfaction of the AGA Inspectors, the final revised version of the manual is re-submitted by the organization in both hard and soft copies with all changes and amendments clearly marked so that they can be tracked. 16.2.2.2 Review of the Regulatory Compliance Report (RCR). (a) Preparation of the regulatory Compliance Report (RCR) for the initial certification of the first ground station of an organization serves as a master index to all applicable regulatory aspects, and benefits the applicant organization by methodically ensuring that all regulatory requirements are appropriately addressed. (b) The RCR form is expected to be completed by the quality assurance/compliance post-holder only for the initial certification of the first ground station of the prospective ground service provider under Page 25 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA الحيه العامه للطيران المدني General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES the guidance of the GS Department. (c) The AGA Inspectors must ensure that the organization describes “how” the organization meets each applicable standard or requirement of GACAR Part 151 and Part 68. It is expected that the organization will: (1) Provide in the “How” column of the RCR form a precise reference to the document(s), chapter(s), paragraph(s), and page(s), showing compliance with the relevant standard/requirement, or provide a concise description of the method employed by the organization to comply with the relevant standard/requirement in a systematic manner. (2) Indicate in the “Remarks” column of the RCR form if conformance to the regulatory requirement is “pending,” “non-compliant,” or “not applicable.” (d) The RCR form has to be appraised as satisfactory by the AGA Inspectors prior to proceeding with the review of the key manuals described in paragraph 16.2.2.1(a). That is because critical findings in the RCR form may prompt the revision and re-submission of any of these key manuals. 16.2.2.3 Reserved. 16.2.2.4 Organizational Charts Review. (a) The organizational charts of the applicant organization may be submitted as an integral part of its ground operations manual or/and quality assurance/compliance manual. (b) Organizational charts must address the: (1) Corporate structure of the concerned organization, which is usually included in the ground operations manual or/and the quality assurance/compliance manual. (2) “Local” organizational structure of the ground station under consideration, which can be included in the local ground operations or/and quality assurance/compliance supplement, where applicable. (c) For the organizational charts at the “corporate level,” theAGA Inspectors must verify that they: Page 26 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطبيه وال меди General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES (1) Depict the “titles” of the accountable executive and all key managerial personnel. (2) Illustrate a clear chain of command, describing the responsibilities and accountabilities of each position separately. (3) Show that the quality assurance/compliance post-holder reports directly to the accountable executive. It is acceptable that the assurance/compliance post-holder may also hold safety responsibilities. (4) Show that the operations post-holder (where applicable), is in charge of the ground station post-holders, in accordance with GACAR § 151.43, and reports directly to the accountable executive. In this context, if the organization has many ground stations grouped into different geographical regions, there may be more than one operations post-holder in charge of each geographical region. In this particular case, the regional operations post-holders may either report to the accountable executive or to a principal operations post-holder at the corporate level, if so proposed by the organization and accepted by the Authority, and are all subject to the requirements of paragraph 16.2.3.1(d)(3). (5) To the extent possible, and in consideration of item 4 above, illustrate direct reporting of all other post-holders to the accountable executive. (d) For the organizational charts at the "local" level, i.e. the ground station, the AGA Inspectors must verify that they include all "titles," starting from the most senior positions and expanding to at least the duty supervisory level. Any other titles deemed appropriate by the organization should be included. The responsibilities and accountabilities of all relevant titles/positions must be described. (e) The AGA Inspectors must also ensure that the organization has produced Job Descriptions for all job functions and at all levels, delineating all allocated duties and responsibilities in a concise manner. This can be verified as follows: (1) At this review stage, by requesting a sample of job descriptions for various job functions and levels, or/and (2) During the on-site audit of the organization, as prescribed in the Ground Station Audit Checklist in accordance with paragraph 16.4.3.7. 16.2.2.5 Ground Operations Manual Review. (a) The AGA Inspectors must ensure that the content requirements of GACAR § 151.63 are satisfied, taking always into consideration the scope, size, and complexity of the organization. Page 27 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العليه العامه للطيران المدني General Authority of Civil Aviation [Non-Text] EBOOK VOLUME 16. GROUND SERVICES (b) The GS Department uses two basic checklists for the review of ground operations manuals: (1) The generic checklist for integrated ground handling services, which also applies to air operators outsourcing their ground services or “self-handling,”. (2) The checklist for into-plane fueling companies. (c) The ground operations manual may differ among organizations based on the scope of services, size, and complexity of the ground service provider. Thus, the manual may have a variation in the title, its structure or content, therefore review checklists may have some “non-applicable” items which the AGA Inspectors must denote with “X” in the corresponding form. (d) The ground operations manual may comprise more than one volume, provided that it covers all of the subjects prescribed in GACAR § 151.63, as applicable. (e) The generic ground operations manual is applicable to all ground stations of the organization. However, the differences between the generic manual and the particularities of each ground station, where applicable, must be depicted in a document referred to as the “Local Ground Operations Supplement” for the subject ground station in accordance with GACAR § 151.65. These differences may include, but not limited to: (1) Organizational structure and responsibilities for the particular ground station. (2) Processes and procedures not addressed in the generic ground operations manual, including the emergency response procedures which may be submitted as a separate document. (3) Facilities and staging areas allocated to the organization at the particular airport. (4) Ground support equipment and maintenance arrangements at the particular station. (5) Budgeted (i.e. minimum required) personnel for the concerned ground station. (6) Any additional items deemed appropriate by the AGA Inspectors for the specific ground station under consideration. (f) If the organization, due to its multinational profile and operations, is using a corporate ground operations manual originated from other countries, the AGA Inspectors must additionally confirm the existence of a local ground operations supplement document which addresses individually or combinedly their ground stations, and includes: (1) Reference(s) to all relevant regulatory requirements of GACA, and in particular those defined Page 28 EBOOK VOLUME 16 UNCONTROLLED DOCUMENT WHEN DOWNLOADED Consult the GACA website for current version VERSION 3.0 GACA العلانيه للطيران المضي General Authority of Civil Aviation EBOOK VOLUME 16. GROUND SERVICES in GACAR § 151.5(b). (2) A statement that the corporate ground operations manual does not contradict any requirements prescribed in this part, or any other relevant GACA regulation, as in this case GACA regulations must prevail. (g) The organization may choose to address all differences prescribed in item (e) above, and the statements of item (f) above in their generic/corpo …(145,639 more chars)