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السباحه Ministry of Tourism [Non-Text] Table of Penalties for Violations in Tourism Consultancy Activities Disclaimer: The Arabic text is the official and binding version. This translation is provided for guidance only. mt.gov.sa First: Rules for Penalty Application: 1. Penalties shall be enforced based on the activity category and geographic domain defined herein. 2. Financial penalties shall be imposed based on the financial penalties table corresponding to the violation. 3. The financial penalty amount shall be doubled if the violation is repeated within one year of the initial occurrence. 4. Non-financial penalties shall be imposed according to the penalties table corresponding to the violation. 5. Non-financial penalties shall be doubled if the violation is repeated within one year of the initial occurrence. 6. If the penalty for the same violation is doubled four times within one year of the initial occurrence, the Violations Investigation Committee may close the facility for up to (60) days after committing the violation for the fifth time. 7. If a violation is repeated within one year of the initial occurrence following a warning, a minimum fine of SAR (500) shall be imposed. 8. When imposing penalties for violations that incur both financial and non-financial penalties, the Violations Investigation Committee shall consider the nature and severity of the violation, assess mitigating and aggravating circumstances, and may impose one or both penalties. 2 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Second: Determinants of Financial Penalties: A- Activity Category: <table><tr><td>Level</td><td>Classification</td></tr><tr><td>Category 1</td><td>Individual license category, office license category, and unlicensed activities</td></tr></table> B- Geographic Domain: <table><tr><td>Domain</td><td>Description</td></tr><tr><td>Domain 1</td><td>Administrative capitals of the provinces: Riyadh, Makkah, Madinah, Buraidah, Dammam, Abha, Tabuk, Hail, Arar, Jazan, Najran, Al Baha, and Sakaka.Governorates: Diriyah, Al Ahsa, Al Khobar, Dhahran, Jubail, Jeddah, Taif, Khamis Mushait, Yanbu, and Unayzah.Mega projects destinations: Red Sea, Amaala, NEOM, Diriyah, Qiddiya, and AlUla.Websites and electronic platforms</td></tr><tr><td>Domain 2</td><td>Governorates: Al Ghat, Shaqra, Al Namas, Tanuma, Balsamar, Rijal Almaa, Al Soudah, Al Barak, Fifa, Farasan Islands, Al Wajh, Umluj, Haql, Al Bida', Duba, Taima, Baljurashi, Al Makhwah, Dumat Al Jandal, Khaybar, Badr, and Ras Tanura.</td></tr><tr><td>Domain 3</td><td>Other governorates</td></tr></table> 3 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities وزاره السياحه Ministry of Tourism السلام عليك Ministry of Tourism Tourism Consultancy Activities * * * * Violation Code: VN10011 The licensee fails to adhere to the Ministry's decisions, directives, and circulars Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 5 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100110 Violation Category: License & Classification Violation: Obstruct inspectors from carrying out their responsibilities as outlined in the Law and its Regulations Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 6 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100111 Violation Category: License & Classification Violation: Fail to assist inspectors and facilitate their duties Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 7 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100112 Violation Category: License & Classification Violation: Use the Ministry's name and logo for advertising or marketing purposes without the Ministry's approval Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 8 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100113 Violation: Fail to respond to the Ministry by the licensee or via the representative of the tourism consultancy activities office within the specified period Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 9 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100114 Violation Category: License & Classification Violation: Reopen the tourism facility during the closure period specified in the penalty decision Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>10,000</td></tr><tr><td>Domain 2</td><td>10,000</td></tr><tr><td>Domain 3</td><td>10,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>✕</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√</td><td>✕</td><td>✕</td><td>✕</td></tr></table> 10 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10012 Operate prior to obtaining a license Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>25,000</td></tr><tr><td>Domain 2</td><td>25,000</td></tr><tr><td>Domain 3</td><td>25,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 11 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10013 Violation: Continue to operate following license expiration Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>25,000</td></tr><tr><td>Domain 2</td><td>25,000</td></tr><tr><td>Domain 3</td><td>25,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√</td><td>×</td><td>×</td><td>×</td></tr></table> 12 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10014 Violation Category: License & Classification Violation: Continue to operate following license cancellation Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>25,000</td></tr><tr><td>Domain 2</td><td>25,000</td></tr><tr><td>Domain 3</td><td>25,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 13 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10015 Violation: Continue to operate during the license suspension period Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>25,000</td></tr><tr><td>Domain 2</td><td>25,000</td></tr><tr><td>Domain 3</td><td>25,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Permanent and complete closure until the violation is rectified</td><td>×</td><td>×</td><td>×</td></tr></table> 14 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10016 Violation: Fail to meet one of the stipulated conditions of the license for a specific element Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>√Complete and temporary closure for the duration specified by the Committee until violation is rectified.(When the same violation occurs twice)</td><td>×</td><td>×</td><td>√When the same violation occurs three times</td></tr></table> 15 Table of Penalties for Violations in Tourism Consultancy Activities الازه السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10017 Violation Category: License & Classification Violation: Fail to deliver services in accordance with the issued license Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 16 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10018 Violation: Allow a third party to use the license without the Ministry's approval Violation Category: License & Classification Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>25,000</td></tr><tr><td>Domain 2</td><td>25,000</td></tr><tr><td>Domain 3</td><td>25,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>✕</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>✕</td><td>✕</td><td>✕</td><td>√</td></tr></table> 17 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN10019 Violation Category: License & Classification Violation: Fail to meet license requirements at the time of renewal Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>5,000</td></tr><tr><td>Domain 2</td><td>5,000</td></tr><tr><td>Domain 3</td><td>5,000</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 18 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100215 Violation: Fail to prominently display the license in the tourism consultancy office Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 19 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100216 Violation Category: Service Quality Violation: Fail to include the licensee's name/ commercial name, and license number and category on all official pages and websites Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 20 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100217 Violation: Fail to include the licensee's name/commercial name, license number and category, and trademark (if any) on all official documents and publications Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 21 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100218 Violation Category: Service Quality Violation: Fail to use data and information in accordance with the issued license in all transactions Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 22 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100219 Violation Category: Service Quality Violation: Fail to apply general health rules and requirements in the tourism consultancy office by employees across all services Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 23 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100220 Fail to ensure that employees in the tourism consultancy office uphold standards of personal hygiene and grooming Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 24 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100221 Violation Category: Service Quality Violation: Fail to uphold the general cleanliness standards of all furnishings within the tourism consultancy office Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 25 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100222 Violation: Fail to use both Arabic and English languages, as well as Gregorian and Hijri calendars, in all official transactions and publications, and when responding to phone calls and email correspondence as requested by the customer Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 26 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100223 Violation: Absence of a cohesive management framework and clear administrative structure across all divisions of the licensed office Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 27 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100224 Violation: Fail to notify contracted customers of the procedures to be followed during the temporary closure period to prevent any infringement of their contractual rights Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>500</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>500</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 28 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100225 Violation: Refuse to offer any licensed services without legal justifications Violation Category: Service Quality Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 29 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100226 Violation Category: Service Quality Violation: Fail to provide the Ministry with information or data through means deemed appropriate by the Ministry, upon request Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 30 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100327 Violation Category: Information & Data Integrity Violation: Fail to update any licensee-related data in the Ministry's system following any modifications Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 31 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100328 Violation Category: Information & Data Integrity Violation: Fail to retain copies of contracts, correspondence, and documents related to tourism consultancy services provision for at least (1) one year Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>500</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 32 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100429 Violation: Fail to appoint a manager (if not registered as a manager in the licensed commercial register) with the required authorities to run the operations in accordance with the requirements and qualifications outlined in the Regulation Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 33 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100430 Violation Category: Employee Competence Violation: Absence of specialized qualifications, certificates, and training programs in the respective field for heads of divisions, departments, and units, as well as frontline employees Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 34 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100431 Violation Category: Employee Competence Violation: Fail to record all employee data (personal information, qualifications, experience, etc.) in the Ministry's system and update it within a period of up to (3) three months of any modifications, including deletion or addition Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>1,000</td></tr><tr><td>Domain 2</td><td>1,000</td></tr><tr><td>Domain 3</td><td>1,000</td></tr></table> <table><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>×</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 35 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] Tourism Consultancy Activities Violation Code: VN100432 Violation: Fail to abide by the directives issued by the Ministry, in coordination with relevant authorities, regarding labor controls and administrative and specialized training plans for employees Violation Category: Employee Competence Financial Penalties <table><tr><td>Geographic Domain</td><td>Category 1</td></tr><tr><td>Domain 1</td><td>Warning</td></tr><tr><td>Domain 2</td><td>Warning</td></tr><tr><td>Domain 3</td><td>Warning</td></tr><tr><td>Warning</td><td>Action Taken for Recurrent Violations</td></tr><tr><td>√</td><td>Financial penalty amount is doubled</td></tr></table> Non-Financial Penalties <table><tr><td>Facility Closure</td><td>License Suspension</td><td>Classification Demotion</td><td>License Cancellation</td></tr><tr><td>When the same violation occurs five times</td><td>×</td><td>×</td><td>×</td></tr></table> 36 Table of Penalties for Violations in Tourism Consultancy Activities وزاره السياحه Ministry of Tourism [Non-Text] mt.g0vsd وزاره السياحه Ministry of Tourism